If you’re a business owner, you want to keep your customers around as long as possible. Customer churn refers to the customers that quit using your product or service after a set period of time. Even if you were to increase your customer retention by 5 percent,...
Making small talk with any person whose personality is any shade brighter than a brick wall isn’t difficult. Talking to anybody for a relatively short period of time isn’t challenging, either – even if the behavioral differences between two people...
The Origin of Quality Management Large industrial manufacturing companies segment a part of their business to a department known as QA/QC. Those who work in Quality Assurance/Quality Control, are charged with the duty of maintaining strict standards of quality that...
